There may be an instance where a vendor submits an invoice and the invoice total and the line item total do not match the amount on the attached PDF.
CounselGO and SimpleLegal handles the amount precision to four decimal places (.0000) and some vendors do theirs to two decimal places (.00), resulting in a small discrepancy due to the rounding and then adding the line item amounts.
Here is an example of an invoice where the invoice total and the line item total do not match the amount on the attached PDF.
PDF invoice total:
Here is how to resolve an invoice if there is a mismatch between the invoice total, the line item total and the amount on the attached PDF.
The vendor should add an extra line item with the necessary amount so that both the invoice total matches the amount on the PDF.
Submitted invoice after correction:
Please contact firstname.lastname@example.org for any other questions and we are happy to help.